Mission & Vision

Mission Statement

Copper Ridge Surgery Center's mission is to set the standard for excellence in outpatient surgical services throughout northern Michigan by exceeding expectations to ALL we serve.

Vision Statement

Copper Ridge Surgery Center will be the recognized regional leader in outpatient surgical care delivered by healthcare professionals focused on a positive and caring patient experience.

VALUES

The following values are fundamental to the way that Copper Ridge Surgery Center operates. They guide what we do and how we do it.

Community

We actively participate and serve as responsible members of our community.

EXCELLENCE

We will achieve excellence by committing to do the right thing, in big and small ways.

CUSTOMER SERVICE

We will go the extra mile to provide individualized attention to our customers.

Quality

We will strive to provide best in class care and seek ways to continuously improve.

Respect

We will not lose sight that our patients, physicians and employees are vital to our continued success.

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"Everyone was friendly from check in to discharge. I am very impressed and pleased. You have a fabulous staff. It couldn't possibly have been a better experience. "
- Claudia
"If procedures are necessary, it is a pleasure having them done at the Surgery Center. All processes have been well thought out and streamlined with the patient in mind. There does not seem to be any unnecessary steps or duplication of effort."
- Gary
"Excellent care --- and my anesthesiologist was very caring about my comfort throughout the surgery."
- Ellen
"Always such a nice experience here when you're having medical procedures done. It's never fun, but I try to be positive about it and the staff and docs are great. Glad to find good care here 'Up North.' "
- Heidi P.
"The staff was great at making us feeling comfortable sending our 3-year old in for surgery. They put our minds at ease and he is recovering great. Thanks! - Grant"
- Grant
"The follow up phone calls both from the surgeon and nurse were very comforting, and appreciated. All in all, a first class operation; thanks for your caring"
- Lee M.
"All of the staff were incredible - particularly the nurses that won over my 4-year old in record time, so that he happily and willingly went back with them for his surgery with no hesitation, and the nursing staff that helped care for him post-op. Truly incredible people!"
- Jennifer